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After placing your order, you’ll receive a confirmation that your order is being processed by the branch you selected. Once your order is ready for pickup, we’ll send another confirmation to the contact information you provided.
Please ensure you place your order with the nearest Jiang Nan branch to your location. This helps avoid cancellations or transferring your order to another branch.
You can track your order through the rider service you booked. The store does not provide live tracking once the order leaves our premises.
Please contact us immediately and provide your order number and photos so we can assist you.
All orders are securely packed before pick-up. Once with the rider, any spillage or damage during delivery is beyond our control. Please coordinate directly with your rider for assistance.
You can cancel your order within 3–5 minutes after placing it, before preparation starts. Once preparation begins, cancellations are not accepted.
If there is a store closure or scheduled cleaning, you can request a refund or choose to proceed with your order once the store reopens.
Contact us with your order number, and we’ll process your refund after verification.
Refunds are processed within 1–3 business days by our accounting team. Note: No processing on Saturdays or Sundays.
Refunds go through a verification process by our accounting team. Once your request is verified, the refund will be sent promptly.
Email : info@jiangnanhotpot.com
Career Opportunities: careers@jiangnanhotpot.com
At Jiang Nan, inspired by the rich culinary heritage of its namesake province in China, we are dedicated to offering our customers an unparalleled hotpot and grill experience. Our mission is to transcend the ordinary with a diverse array of ingredients and flavors, blending traditional techniques with modern creativity. Our tagline, “Not your Ordinary Hotpot,” embodies our commitment to providing an extraordinary dining experience that reflects the unique personality of our brand.
238 Banawe Street, Quezon City, Metro Manila, Philippines
UNIT 101 G/F METRO STARMALL AGUIRRE AVENUE BF HOMES PARANAQUE CITY
UNIT 107 - 109 NATIONAL UNIVERSITY BUILDING CORAL WAY MALL OF ASIA COMPLEX PASAY CITY
UNIT J123 THE ROCK LIFESTYLE HUB HOLY SPIRIT DRIVE CORNER MARCELINO ST. QUEZON CITY
708 AURORA BLVD, COR DONA HEMADY ST. QUEZON CITY
GF - 108 PASEO CENTER 8757 PASECO DE ROXAS MAKATI CITY
GF UNIT 102-103 SMDC FAME RESIDENCES EDSA CORNER MAYFLOWER STREET BRGY HIGHWAY HILLS MANDALUYONG CITY
UNIT 222-223 SM CITY FAIRVIEW QUEZON CITY
UNIT 145B-148 SM CITY MARIKINA MARIKINA CITY
UNIT 201-205 SM CITY EAST ORTIGAS PASIG CITY
GF Tower 4 - UNIT106,107,112,114 SMDC WIND RESIDENCES MAHARLIKA ST. TAGAYTAY CAVITE
EXP 1 2F UNIT 247-249 SM CITY MARILAO BULACAN
GF UNIT 1 ERHLIND SQUARE SANTA ROSA LAGUNA
