After placing your order, you’ll receive a confirmation that your order is being processed by the branch you selected. Once your order is ready for pickup, we’ll send another confirmation to the contact information you provided.
Which store should I place my order with?
DELIVERY FAQS
Please ensure you place your order with the nearest Jiang Nan branch to your location. This helps avoid cancellations or transferring your order to another branch.
How do I track my order during delivery?
DELIVERY FAQS
You can track your order through the rider service you booked. The store does not provide live tracking once the order leaves our premises.
What if my order is incorrect or incomplete?
DELIVERY FAQS
Please contact us immediately and provide your order number and photos so we can assist you.
What happens if the food is spilled while in transit?
DELIVERY FAQS
All orders are securely packed before pick-up. Once with the rider, any spillage or damage during delivery is beyond our control. Please coordinate directly with your rider for assistance.
Can I cancel my order after placing it?
RETURN FAQS
You can cancel your order within 3–5 minutes after placing it, before preparation starts. Once preparation begins, cancellations are not accepted.
What happens if the store is closed or undergoing maintenance?
RETURN FAQS
If there is a store closure or scheduled cleaning, you can request a refund or choose to proceed with your order once the store reopens.
How do I request a refund?
RETURN FAQS
Contact us with your order number, and we’ll process your refund after verification.
How long will it take to receive my refund?
RETURN FAQS
Refunds are processed within 1–3 business days by our accounting team. Note: No processing on Saturdays or Sundays.
Why can't I get my refund immediately?
RETURN FAQS
Refunds go through a verification process by our accounting team. Once your request is verified, the refund will be sent promptly.
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